Refund Policy

Free to try

• Building your app is free, with no card.
• Your first plan starts with 14 days free from the day you go live. Cancel before they end and you won’t be charged at all.

Monthly charges

After the free days, your plan is $199 USD a month for each location, charged in advance on the same day each month.

Cancelling

• Cancel any time in your dashboard, under Settings, Plan and billing, Manage billing.
• Your plan stops at the end of the month you’ve already paid for. Your app stays live until then, and you won’t be charged again.

No refunds for part of a month

We don’t refund or credit part of a month, unused time, or a month you didn’t use Cadence. That’s what the 14 free days are for.

When we do refund

• If we charged you by mistake, for example twice for the same month, after you cancelled, or the wrong amount, we refund that charge in full. Tell us within 60 days.
• If we stop offering Cadence, we refund any time you’ve paid for and can’t use.
• Refunds go back to the card you paid with, usually within 5 to 10 business days.

Failed payments

If a payment doesn’t go through, Stripe tries again over the following weeks and emails you. If it still can’t be collected, your plan ends and your app is paused for your clients until you start a plan again.

Your clients’ purchases

Memberships, packages and treatments your clients buy from you are between you and them. Clients should ask the business for any refund.

Questions

Email hello@cadencerewards.com.